Ocean Beach Hospital Case Study
174 1st Ave N, Ilwaco, WA 98624
$25 Million Net Annual Revenue | HRG Partner from January 2019 - Current
Ocean Beach Hospital
Founded in 1934, Ocean Beach Hospital is a critical access hospital licensed with 25 inpatient beds. This facility is one of the largest employers in Pacific County, Washington, with staff numbering over 180 people. Operating an active swing bed program as well allows patient rooms to transition between acute care and skilled care seamlessly.
Ocean Beach is a Level IV Trauma, Cardiac Level II, and Level III Stroke Hospital. The organization is a proud member of Washington State Hospital Association and The Rural Collaborative.
Healthcare Resource Group
Healthcare Resource Group (HRG) was built on years of experience working in the healthcare industry and with facilities of all sizes, engaging in a wide array of challenges and providing solutions.
HRG’s OutPartnering™ Center is staffed by talented people backed by superior technology. We provide U.S. based, quality centralized services and proven process flows to help our partners meet their financial goals.
Our growth has been tied directly to our ability to work with our partners, to provide immediate benefits, long-term results, and exceed expectations.
““HRG has exceeded our expectations, and with their expertise, we continue to rank as a top hospital in revenue cycle metrics within Washington State.””
The Fit
HRG’s May 2021 HFMA Magazine Advertisement
Ocean Beach Hospital had converted from Healthland to EPIC-Providence St. Joseph Community Connect for their EHR needs. While they had an existing Complete Business Office (CBO) partner, they were looking for one with more EPIC experience. In addition to that existing partner, Ocean Beach also had a coding vendor with 12 to 15 part-time coders. Looking to streamline these processes, their executive team felt it would be best to find a company that could provide an integrated CBO and Coding solution.
Ocean Beach's accounting firm, Wipfli, had positive experiences working with HRG, so they referred them to the Spokane-based company. Being a member hospital of the The Rural Collaborative, Ocean Beach also found that HRG was a trusted vendor of that organization.
Healthcare Resource Group met many of Ocean Beach's needs, including:
A Self-Pay solution that would improve patient experience
Billing experience with a multitude of rural health clinics
The ability to manage CCI edits
Robust and detailed reporting
Key Accomplishments
As a result of Ocean Beach’s collaboration with HRG, the provider has realized impressive results.
Accounts receivable has reduced nearly 42%, contributing to a 38-day drop in days
in AR.
Unbilled days have progressively improved from using HRG’s coding services, contributing to a near 32-day decrease.
Cash collections as a percentage of net revenue has increased an average of 18% since partnering with HRG.
Quarterly strategic planning meetings to align goals with best practices.
Accounts are worked utilizing both HRG’s systems while maintaining work queues in Ocean Beach’s system, EPIC.
As a result of timely follow-up, Ocean Beach’s percentage of aged accounts over 90 days from discharge has reduced 21.5%.