Our Clients Say It Best
We are grateful for each and every opportunity our clients have provided us to serve their needs. Below, we share a few treasured comments from our valued clients working throughout the communities and organizations we serve.
“In a dark and dreary time, our one bright spot was HRG.”
“HRG is amazing to work with. Their communication is unlike any other partner I’ve ever experienced, and they go above and beyond in consulting us in areas we may have questions. They’ve helped us with several projects over the years resulting in not only reduced account volume, but in expedited cash recovery. Working with HRG facilitated better processing and utilization of resources for us and allowed our staff to focus more on our community and our patients.”
— Kim Thomas, Revenue Cycle Director // Columbia Memorial Hospital
"HRG has exceeded our expectations, and with their expertise, we continue to rank as a top hospital in revenue cycle metrics within Washington State."
— Larry Cohen, Chief Executive Officer // Ocean Beach Hospital
“HRG is a great company to work with – responsive and thorough. If they don’t have the resources you need, they make every effort to go out and get them. We really appreciate the personal ownership taken by each and every member of their team.”
“The team of HRG professionals are always ready to help problem solve with solution-based focus! whether the business need is an interim solution, second opinion, or long-term project, HRG is my first go to for coding expertise and partnership.”
— Melody Albrecht, Revenue Cycle Director // Swedish Medical Group
“At UCSD Health, HRG’s flexibility and ability to deal with diverse projects and challenges truly sets them apart from other vendors we have used in the past. With healthcare, you never know what’s around the corner but knowing we have a partner we can count on gives me peace of mind.”
— Laura Handy-Dineen, Exec Director of System Revenue Cycle // UCSD Health
“HRG has been a good partner for our hospital organization. They work collaboratively and effectively with our staff, which has proven to be a huge factor in achieving the outstanding revenue cycle results. Working with HRG has had a significant impact on our cash, continually increasing year over year. We are very pleased.”
“At the highest level, I value this partnership because of both the innovation and the results. The HRG team is always there for us, always available and open. We solve issues together and continue to achieve strong results”
— Connie Perez, Vice President of Revenue Cycle // Phoenix Children’s Hospital
“Our partnership with HRG continues to be a valuable part of our strategy. They are highly responsive to our needs and seek to be true partners when new challenges arise, always helping us find the best solutions for our business.”
— Josh Wood, VP, Revenue Cycle // Confluence Health
“Billings Clinic has worked with HRG since 2007 as our primary partner for revenue cycle projects. They have demonstrated flexibility in a variety of undertakings that have helped us to achieve improved and sustainable revenue cycle results.”
— Connie Prewitt, CFO // Billings Clinic
“HRG’S revenue cycle experience brought us great value and continues to help us strengthen our existing infrastructure. I would recommend HRG to any provider seeking to shore up existing operations.”
“While working our accounts, HRG discovered we had contracting and account processing issues, like, payers processing our claims incorrectly. HRG took ownership, reached out to the vendor, and worked directly with them to resolve the issues. The communication from HRG is wonderful. Their leadership is always available regardless of why we're calling. We consult with them on things outside the coding and billing solutions they provide for us. They're great at helping us look at every side of an idea. It has been a valuable partnership.”
— Jennifer Lesley, PFS Director // Hendry Regional Medical Center
“We originally partnered with HRG in June 2014, during a time when the hospital’s revenue cycle was broken and accounts receivable had ballooned to more than 123 days. In the months and years that have followed, there have been significant improvements, including a 20% reductions in AR and benchmark-level cash collections, both of which have contributed to 29% increase in year-over-year net revenues. HRG has been a vital partner for us and I would encourage other hospitals, who are seeking a results-oriented outsourcing partner, to give them strong consideration.”
— Claudia Eisenmann, CEO // Wilbarger General Hospital
“The HRG Team has exhibited excellent leadership and exceptional organizational skills. They are, without exception, motivated and dedicated to managing our accounts efficiently and effectively. As a result, our patient accounts receivable balance and average time-to-collect has been reduced by 30%. We are very pleased.”
The HRG team has been wonderful to work with and we enjoy their expertise. It is so nice to have experienced coding personnel to work with. HRG is awesome!
— Ginger Barr, Coding Manager // Northbay Healthcare
“Seneca Healthcare District has worked with HRG since 2007 as our revenue cycle partner for Complete Business Office services. They manage our revenue cycle work jointly with our team, and help us to achieve continuously improving and sustainable revenue cycle results.”
— Charlene Slusher, CFO // Seneca Healthcare District
“In just nine months, the decision to partner with HRG has proven to be one of the best business decisions we have made in years. Payroll is no longer a worry and we have money back in our reserves. With great respect and admiration, I thank you.”
“Humboldt General Hospital has enjoyed our relationship with HRG. They have dramatically improved coding quality, reduced our outsourcing need from 5 coders to 2 coders; saving us no less than $63,000 annually. They never point out an issue without offering a solution. They are committed to identifying areas that need improvement and have recognized multiple deficiencies that our prior vendor missed. We wholly appreciate the experience and passion they bring to our partnership.”
— Sandi Lehman, CFO // Humboldt General Hospital
“HRG successfully took our inventory of $140 million and worked it down to a minimal amount of uncollectable accounts. HRG did it with a spirit of teamwork, client responsiveness, comprehensive documentation and attention to detail. We truly appreciate your efforts!”
“HRG was amazing to work with, helping us reduce our legacy AR from $136 million to less than $3 million in 12 months. Their communication process between clients and their customers is not comparable to other vendors/partners that I have worked with in the past. Their weekly calls and monthly reporting also sets them apart from other companies. Working with HRG allowed us to focus on our Epic conversion and implementation, while seeing continued cash flow for our legacy AR.”
— Larry Blythe, PFS & Patient Access Director // Northwest Hospital
“My sincerest thanks to HRG for the incredible job you all did in saving our hospital from what I thought might have ended in our eventual closing. After 6 months of HRG handling our business office, our AR has decreased by 26%, days in AR have dropped over 49%, and monthly cash collections increased 60%.”
— Barry Delmonico, CEO // Colorado River Medical Center
“The HRG team has helped our facility reach the 3-5% goal for our 90 day and over 120 day aging buckets. HRG has been a great team to partner with and work with on our Medicare project. I would highly recommend Healthcare Resource Group to other facilities needing additional expertise to reduce their aging.”