Since 2003, HRG has offered patient-centered EOSP solutions that optimize your financial performance. We understand the ever-evolving landscape of increasing patient deductibles and self-pay, and use a financial-counselor approach to help patients understand and meet their financial obligations. Let our state-of-the-art technology and dedicated quality assurance team help you provide your patients with the financial care they need.
SOLUTIONS
Account management
Patient support
24/7 user-friendly multi-channel patient payment options
Tailored outbound call campaigns
Payment plan administration
Charity care maintenance
Monthly statement distribution
Guarantor-based billing for family
Multilingual contact center
FEATURES
100% of calls recorded and flagged
835 file creation
Integrated hospital and clinic accounts into one statement
Dedicated quality assurance (QA) team
Daily client account notation uploads
State-of-the-art reporting package
No-scoring account contact
Real people, no robots, live calls
Hospital branding on all messages and materials
Inbound calls, Interactive Voice Response (IVR), and online payment portal
Contingency-based transparent pricing
Payer and revenue cycle experts in all HIS systems
HRG Industry-Leading Self-Pay Technology
Helix AI™ — HRG’s proprietary technology complements existing patient accounting systems by more efficiently driving statement and call workflow and ensuring your HIS system remains system of record.
Patient Experience Customizer™ - Advanced customization capabilities allows you to choose the level of detail you want to provide on statements, customize the look to the unique needs of your organization and provide tailored text campaigns and statement inserts.
Patient Concierge Solutions — This allows patients to select the communication channels that best meets their needs including: phone calls, text messages, email reminders, pay by phone IVR, paper statements or electronic statements.
Verified Contacts — We detect missing key demographic data and USPS mail returns to perform an automated skip trace and launch an agent phone verification to increase right-party contacts.
Voice Optimizer — HRG software records 100% of HRG inbound and outbound calls, listens for specific voice tones and keywords, to flag calls that require increase coaching. This technology enables us to deliver the most robust quality assurance program in industry.
Patient Solution Portal — This allows patients to make one time payments, select a payment plan, select prompt pay discounts all configurable based on your financial policies. In addition, patients can select paperless billing, auto payment and text or email reminders.
Eligibility Maximizer — Our team utilizes HRG Bot technology to automatically check for new and retro Medicaid eligibility at the time an account is assigned a self-pay financial class and prior to bad debt recommendation.
Helix AI™ Integrated Data Control™ — Our Data Control center and proprietary software makes it simple for HRG clients to interface between their systems and HRG own for secure, automated transmission of business data files.
The HRG Quality Difference
HRG’s commitment to quality is more than words. It’s a passion that drives us to provide unprecedented client delight, every day. We invest in our people, ensuring our self-pay industry experts are FDCPA, FCRA, TCPA, PCI, HIPAA, 501(r) compliant. We invest in innovation, such as our proprietary software, Helix AI™, to maximize productivity. And as an employee-owned company, we understand that when our clients succeed, we all succeed. Learn more.