2020 was a year of challenges and changes for organizations of all types, and the healthcare industry was no exception. As many companies continue to struggle during the pandemic, HRG has taken these challenges and turned them into opportunities. Greg West, HRG’s President, announced two internal high-level promotions this week.
Read MoreWith regulatory and commercial changes happening so often in healthcare, keeping your workforce up to speed can be a real challenge. If we layer in changes caused by our virtual work environment; it can seem like a daunting - and expensive - task to continue providing valuable education to your billing and revenue cycle staff.
Read MoreWe pride ourselves on being a leader in customized healthcare revenue cycle solutions and without continued growth of our employee owners, it would not be possible. Three leaders in our Complete Business Office department have been pivotal in the success of HRG, especially during a pandemic that no one saw coming so we are excited to announce their recent promotions.
Read MoreUntil mid-march of this year, constant travel was part of my normal everyday life, building and managing relationships with our clients and prospects through in-person meetings. That was then. For the last five months, the new normal has been working from home waiting for things to settle down.
Read MoreAs I go through motions that used to be so familiar—laying out pressed shirts and pants, packing my briefcase, checking my rental reservation (THREE times to ensure it's not cancelled)—I feel both "back to normal" and also, like everything has changed.
Read MoreWhile hospital revenue cycles are unique, we can try to replicate “normal” businesses as best as we can. When you go to the grocery store and put your groceries up for check out, you pay for what you pulled off the shelves at that moment. Have you ever been asked for a modifier for the bananas when checking out at the grocery store?
Read MoreFor 25 years of my professional life I worked in the business of EDI software. Although many view an EDI solution as just a claim editor, I want to expand on this definition and share some possible functionality that will give your software greater value.
Read MoreAs the nation continues to navigate through COVID-19, Healthcare Resource Group recognizes the importance of the work our clients do each day. During this pandemic, healthcare is an industry that has been heavily impacted.
Read MoreWhen meeting with the Chief Financial Officer of a large multiple hospital healthcare system based in the Midwest, I found that like many large healthcare systems, they are struggling to respond to third-party payer denials in a timely manner.
Read MoreIt has been about 60 days since COVID-19 interrupted our lives. By this point, the majority of American hospitals, people, and businesses have been impacted in some way by this health event. Specifically, many hospitals are struggling due the huge range of situations facing them
Read MoreAlexis Roberson, one of HRG’s revenue cycle experts, sat down with Laurie Johnson, Director of Patient Financial Services at Estes Park Health in Colorado to talk COVID-19 and the impact they’ve seen on their revenue cycle.
Read MoreTerry Bumpus, one of HRG’s revenue cycle experts, sat down with Jenny Guthrie, Revenue Cycle Director/Compliance Officer at Drew Memorial Health System to talk COVID-19 and the impact they’ve seen on their revenue cycle.
Read MoreAs a leader, helping your team transit this unprecedented time in healthcare you have had to act, react and get creative in guiding your revenue operations while keeping the finances as fluid as possible. All facilities and organizations are dealing with similar challenges. Some solutions and approaches have been successful while others didn’t have the impact expected or failed due to lack of support, infrastructure or resources.
Read MoreIn these difficult times, I am consistently reminded how fortunate I am both personally and professionally. Even still, we all have the same responsibility to make the right decisions for our family, community and employer.
Read MoreHealthcare Resource Group recognizes the impact that COVID-19 has created for our country and while we keep those who are affected in our thoughts, we know we must move forward in preparing our company for the unknown of what is to come from the Corona virus.
Read MoreIt’s the beginning of the year, which can mean less cash received on commercial claims due to high deductibles or changes in patients’ individual benefits. Let’s not forget that Q1 is also a common time for new payment policies to become effective. When it comes to payment policies, a popular topic is prior authorization requirements.
Read MoreYou are probably very familiar with the phrase: “If it’s not documented it never happened.” In healthcare you should live by it, because clinical documentation is the core of every patient encounter for every medical institution.
Read MoreBefore a claim is billed and the provider receives reimbursement, before the charges are entered and coding complete, and even before the physician treats a patients’ ailment, patient access has already begun the revenue cycle process.
Read MoreRecent technological advancements have changed the way we see things, paving the way for the growth of concepts such as telemedicine, or telehealth, in the field of medical technology. Telehealth is a method of providing clinical healthcare to someone from a distance, by the use of telecommunication and information technology.
Read MoreIn today’s connected world, almost everyone has heard the term HIPAA, or Health Insurance Portability and Accountability Act, and has some idea that it’s related to healthcare privacy. However, some entities tout themselves as being HIPAA Certified. What does that mean, especially to a company looking for this type of certification?
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